Shipping Policy
Orders are processed and shipped according to standard carrier timelines. Delivery times vary by destination and carrier. Hong Kong Nuoxin Trading Co., Limited does not guarantee specific delivery dates. Tracking information is provided when the order is shipped. Shipping costs are calculated at checkout based on the destination and the selected shipping method. International orders may incur customs duties and taxes. The buyer is responsible for all customs duties, taxes, and fees imposed by the destination country. Hong Kong Nuoxin Trading Co., Limited does not control these charges and cannot predict their amount. Shipping methods are selected at checkout. Hong Kong Nuoxin Trading Co., Limited reserves the right to change shipping carriers without notice. Orders are shipped to the address provided at checkout. Hong Kong Nuoxin Trading Co., Limited is not responsible for incorrect addresses provided by the buyer.
Returns Policy
Hong Kong Nuoxin Trading Co., Limited offers a strict 14-day no-reason refund policy. The buyer may return any eligible item within 14 days of receiving the order for any reason. The 14-day period begins on the date of delivery. The buyer must provide proof of purchase. Returns must be authorized in advance by Hong Kong Nuoxin Trading Co., Limited. Unauthorized returns will be refused. To be eligible, items must be unused, unwashed, and in their original packaging with all original tags attached. Items must be returned in the same condition as received. The buyer completely bears the return shipping costs. Hong Kong Nuoxin Trading Co., Limited does not reimburse return shipping fees. The buyer bears all risks of loss or damage during return transit. Hong Kong Nuoxin Trading Co., Limited may refuse a return if the item does not meet these conditions. The 14-day period is strict. No exceptions are made.
Refund Policy
Refunds are processed after Hong Kong Nuoxin Trading Co., Limited receives and inspects the returned item. The refund arrival time is at least 14 days from the date the return is approved. This means the buyer will not receive the refund sooner than 14 days after approval. PayPal refunds take at least 14 days to arrive. In some regions, local laws require up to 30 days for PayPal refunds. Hong Kong Nuoxin Trading Co., Limited complies with all applicable local laws regarding PayPal refund timing. Refunds are issued to the original payment method. If the original payment method is unavailable, Hong Kong Nuoxin Trading Co., Limited may issue the refund by an alternative method. Original shipping costs are not refunded. The buyer bears return shipping costs. Refunds do not include any customs duties, taxes, or fees paid by the buyer. The refund arrival time applies to all refund methods.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period begins on the date of delivery. Claims submitted after 7 days will not be accepted. This policy perfectly matches the Terms of Service of Hong Kong Nuoxin Trading Co., Limited. To submit a claim, contact [email protected] with photographs of the damage or defect and the order number. The buyer must retain the damaged item and its packaging. Hong Kong Nuoxin Trading Co., Limited may require the return of the damaged item. The buyer bears return shipping costs for all returns, including damaged or defective items. If the claim is approved, Hong Kong Nuoxin Trading Co., Limited will process a refund according to the Refund Policy above. The 7-day claim period is strict. No exceptions are made.
Non-Returnable Items
Items must be unused, unwashed, and in original packaging with all original tags attached. Any item that has been worn, washed, altered, or damaged after delivery is not eligible for return. Hong Kong Nuoxin Trading Co., Limited does not accept returns for items that fail to meet these conditions. No specific product categories are excluded beyond these general conditions. Items that are returned without original tags or packaging are not eligible for a refund. Items that show signs of use are not eligible for a refund.
Return Process
Step 1: Contact [email protected] to request a return authorization. Provide the order number and the reason for return. The reason can be any reason or no reason.
Step 2: Wait for Hong Kong Nuoxin Trading Co., Limited to provide a return authorization. Do not ship items without authorization. Unauthorized returns will be refused.
Step 3: Pack the items securely in the original packaging with all tags attached. Include the return authorization number inside the package.
Step 4: Ship the package to the following recipient: The recipient must be Hong Kong Nuoxin Trading Co., Limited, the contact phone is +852 4737 6428, and the specific return address is RM 540 5/F 143 WAI YIP STREET KWUN TONG KL.
Step 5: Provide the tracking number to [email protected]. The buyer bears all return shipping costs and risks of loss or damage during return transit.
Step 6: Wait for Hong Kong Nuoxin Trading Co., Limited to inspect the return. Refunds are processed according to the Refund Policy above. The refund arrival time is at least 14 days from the date the return is approved.
Contact Information
For questions about shipping or returns, contact Hong Kong Nuoxin Trading Co., Limited at [email protected]. The website is wqwgarment.com. The return address is RM 540 5/F 143 WAI YIP STREET KWUN TONG KL. The phone number is +852 4737 6428.